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FAQs

The answers to your questions

Télito shoes

Dust

Using a microfiber or soft damp cloth, gently rub the exterior fabric of your Télito.

Detach

If you do a stain (greasy, etc.) on your Télito, we advise you to use a natural fabric stain remover so as not to damage the material.

Hand washing

Leave your Télito to soak in a basin of lukewarm or cold water with a mild detergent (avoid detergents).

Let them dry without rushing them, if possible outside (no tumble dryer).

Recommended waterproofing

For rain or unforeseen tasks, we recommend that you waterproof your Télito to make their maintenance easier. Discover our eco-friendly waterproofing here .

The lifespan of shoes takes into account several factors and can vary greatly from person to person.

The number of kilometers traveled, the weight of the person, the care taken in maintaining the shoes, whether you only wear this pair or whether you alternate between several, whether or not you tend to wear out your shoes in general. ..

We give an estimate between 2 and 4 years but it could be more.

Seasonality of the primi model :

Spring - autumn: the most favorable period

Summer: Can be a little hot except for people used to closed shoes in summer.

Winter: if the weather is dry (waterproof model) you can add a warm pure wool sock for example.


Seasonality of the Equinoxe model :

As its name suggests, you can wear them from the autumn equinox to the spring equinox (September to March).

The interior lining of this model is made of bamboo. You can add a warm pure wool sock if you tend to have cold feet.

Seasonality of the Esti model :

Spring - summer: the most favorable period for this canvas barefoot


Severe weather:

Télito shoes are made of fabric, you can waterproof them so that they become water-repellent. Discover our eco-friendly waterproofing here .


Terrains and Reliefs

Télito shoes are city shoes to wear every day.
We chose a city shoe or even a short walk.


The natural textiles that we have chosen are not adapted to the constraints linked to intensive sporting use. If you want to go hiking, sport,... call us on 04 90 62 08 50, we will be able to advise you.

Greek and Egyptian foot shapes, as well as wide to thin feet, will find their place in Télito shoes. Square and extra-wide legs will be cramped.

Wearing orthopedic insoles is possible as long as they are thin and flexible. However, the effect of the shoe will be somewhat muted. If you choose to put your insoles in Télito, consider taking a size larger.


Do not hesitate to ask the podiatrist or health professional who is treating you for an opinion.

Primi model:

Outer fabric: 70% recycled cotton, 30% viscose.

Yoke: 70% cotton, 30% hemp, both sustainably produced.

Inner lining: 87% bamboo, 13% polyester.

Sole: 70% recycled rubber, 30% natural rubber, inlay of coffee grounds or cork scraps.

Esti model:

Outer fabric: 70% recycled cotton, 30% Ecovero viscose.

Yoke: 70% recycled cotton, 30% Ecovero viscose.

Inner lining: 100% GOTS certified organic cotton.

Sole: 70% recycled rubber, 30% natural rubber, inlay of recycled cork scraps.

Esti Glitter Model:

Outer fabric: 65% linen, 12% recycled cotton, 12% recycled polyester, 6% polyester, 4% polyamide.

Yoke: 70% recycled cotton, 30% Ecovero viscose.

Inner lining: 100% GOTS certified organic cotton.

Sole: 70% recycled rubber, 30% natural rubber, inlay of recycled cork scraps.

Equinox Model:

Smooth outer fabric: 100% recycled polyester

Quilted outer fabric: 35% recycled polyester, 33% recycled cotton, 32% polyester

Inner lining: 87% bamboo, 13% polyester.

Sole: 70% recycled natural rubber, 30% natural rubber, coffee grounds inlay

Pluvio model:

certified PVC-free, eco-friendly, vegan and oeko-tex.

Outer fabric: 60% Polyurethane and 40% recycled polyester

Inner lining: 100% polyester PES

Sole: 70% recycled natural rubber, 30% natural rubber, coffee grounds inlay

It is Marie who designs and designs all the Télito collections, in France, in Carpentras.

Our raw materials come from Spain.

Manufacturing takes place in Portugal in a small workshop.

We have chosen to work with European collaborators for their know-how, their
values, respect for the individual and geographical proximity
with France.

My command

“Adopted or refunded”

We suggest you test our shoes indoors and outdoors for 14 days.


Right to retract

Are you not convinced ? Exercise your right of withdrawal by making a written return request (by email) to expeditions@telito-creations.com, indicating your name and order number.

Attention! This request must be received by us within 14 days of the order date.


Back

We will send you free of charge (by email) a shipping slip to print and stick on the package which will be dropped off at a relay point.


Refund

Upon receipt, we will check the item(s) and refund your order (including shipping costs) within 14 days.

Attention! Items must be returned in perfect condition. We reserve the right to apply a 70% discount if the items show damage, excessive wear, heavily worn soles, tears, stains, degraded interior, etc.

Shipping costs are calculated based on the weight of the order and the choice of shipping platform selected. You can calculate shipping costs directly in your shopping cart.


Mondial Relay: Delivery to a relay point, near you

Delivery times: 2 to 5 working days

Shipping costs are €5.60.

From 99€ purchase, delivery is free.

Colissimo: Home delivery

Delivery times: 2 working days

Example of shipping costs: €12 for a pair of shoes

You can calculate shipping costs directly in your shopping cart.

Once the packages have been handled by the post office or Mondial Relay, we cannot be held responsible for extended delivery times. During the Christmas period (in particular) delivery times may be longer. We advise you to favor delivery to a relay point which is safer and for which the tracking of the package is much more complete.

For any questions regarding delivery, contact us at expeditions@telito-creations.com

To pay by check

1. Simply select this payment method when ordering on the payment page.

2. Send us the check for the amount of your order to:

Télito71-73, rue Porte d’Orange84200 CARPENTRAS

We set aside the ordered items and ship them as soon as we receive the check.

To pay in several checks:

If you wish to pay in several checks (3 checks maximum) to spread out the payment, it is possible. Simply send us the checks with the collection date written on the back of each check. Please remember to send us ALL checks at the same time so that your order is taken into account.

We can be reached on 04 90 62 08 50 if necessary.

As soon as your order is shipped, you will receive an email (remember to check SPAM) with the tracking number in order to see in real time where your package is.


If, at any time, you have a question about the shipping or delivery of your order please contact us at expeditions@telito-creations.com

Contact us

At 04 90 62 08 50, Tuesday to Saturday from 10 a.m. to 12:30 p.m. and from 2:30 p.m. to 6:30 p.m. Or at contact@telito-creations.com

contact us at expeditions@telito-creations.com